Healthcare communications company Artera announced more than a dozen new partnerships to bring its streamlined patient communications solution to federally qualified health centers across the U.S., including Bedford-Stuyvesant Family Health Center in New York and Moses Lake Community Health Center in Wisconsin.
More than a fourth of Artera’s business partnerships are FQHCs, according to the company.
Founder and CEO Guillaume de Zwirek said Artera’s solution streamlines patient communications by sending messages directly from their clinician’s phone number. The solution can also coordinate notifications from multiple platforms and streamline them so patients receive the most relevant notifications.
“Basic communication is that your doctor should be a saved contact in your address book,” de Zwirek said. “You should be able to text them or call them about anything. You should get a response within three minutes. And we should be automating all the low value work so that we can provide leverage to staff so if you want to know what the address is, that should be automated.”
De Zwirek said the solution is especially suited to community clinics, which serve some of the country’s most underserved patients.
The communications tool can also help patients in a given area access local resources, such as identifying patients who could qualify for a local food benefits program, or coordinating winter coat distribution for patients in cold months.
Artera also offers template models to health centers to roll out vaccination campaigns or Medicaid redetermination information materials.
“We also give them templates that have worked for other FQHCs so they don’t have to reinvent the wheel,” de Zwirek said.
