Twistle’s latest investors are also customers who use the platform across specialty and population-based care to deliver a measurable return on investment
Twistle, a company that helps health systems automate personalized education and care communications with their patients, today announces that Providence Ventures, the venture capital arm of Providence St. Joseph Health, and ChristianaCare, two of the nation’s most innovative health systems, are now strategic investors as well as significant customers. Both use Twistle across their enterprises to improve patient outcomes, reduce costs, and differentiate their services. This investment completes Twistle’s latest funding round at over $18 million.
An automatic navigation (GPS) system for health, Twistle reduces the burden on clinicians by keeping patients on track. On behalf of care teams, Twistle offers “turn-by-turn” guidance to patients as they navigate specific care journeys before, during, and after a clinic or hospital visit. Patients are motivated to engage in their own care and follow best practices, communicate as needed with their care teams, and realize measurably better outcomes. Twistle integrates sophisticated automation with multi-channel communication, engaging patients wherever they may be — through secure messaging, interactive voice response, patient portals or the health system’s own digital apps.
In the past year, Providence, one of the largest health systems in the nation, has expanded its use of Twistle to span more than 17 hospitals. Across many clinical specialties, Twistle has helped more than 150,000 patients navigate most types of surgery and procedures, chronic disease, and wellness — all while also collecting patient-reported outcomes (PROs) along the way.
“Providence St. Joseph Health is building highly engaged digital relationships with patients to improve the health of populations in the communities we serve,” said Aaron Martin, Executive Vice President and Chief Digital Officer at Providence. “We have made Twistle’s care pathway automation platform a core piece of our digital strategy to amplify our care teams’ capacity to deliver timely, personalized and proactive care to our patients. We are excited about what Twistle brings to health care that we also want to participate as a strategic investor and help the company scale its solution.”
In 2016, ChristianaCare was one of the first health care providers to adopt Twistle, leading the industry by creating innovative communication pathways to support patients in surgery, obstetrics and gynecology, pain management, and virtual care coordination. ChristianaCare also uses Twistle to send updates to families whose loved ones are going through major surgery.
“At ChristianaCare, we leverage technology to forge deep and sustained connections with our neighbors in ways that are highly relevant to them. Twistle is foundational to our care model, physical and digital. We deliver care around the patients’ needs, including digital communication, in order to help them achieve their personal health goals,” said Randy Gaboriault, Chief Digital and Information Officer for ChristianaCare. “Twistle has been a valuable collaborator in improving our care processes, with a measurable ROI. We are now proud to be a strategic investor to help Twistle take its products to the next level and beyond.”
Kulmeet Singh, Twistle CEO, says, “If we want to deliver great care and bend the cost curve of healthcare in the United States, we cannot continue following the status quo. We have to use automation intelligently to increase the effectiveness of our care teams, and find better ways to engage patients in the ownership of their own health. Our valued relationships with Providence and ChristianaCare will help us accelerate product development and innovation, not only honing our ability to automate patient communication for cost savings, but also helping forward-thinking health systems differentiate their services to grow their consumer appeal and revenue.”
