Artera, a SaaS digital health leader in patient communications founded in 2015, today launched new Self Service Analytics capabilities, enabling healthcare providers to independently create, save, and customize patient communication reports within the Artera platform. The expanded self-service functionality is available as part of Artera’s Analytics Plus offering which provides access to 30+ standardized dashboards and data filtering options to drive better patient communications decisions.
Esperanza Health Centers, a Chicago-based Federally Qualified Health Center (FQHC) serving a 95 percent Spanish-speaking patient population, deployed Self Service Analytics to measure A/B message testing to better understand which messaging types resonate with specific patient groups (e.g., short vs. long messages, URL link inclusion vs without, etc.).
“Building trust with our patients always begins with clear, accessible communications,” said Gabriela Chavez, health data analyst at Esperanza Health Centers. “Ensuring that those communications are effectively driving higher quality, better outcomes, and lower cost requires a comprehensive analytics tool like Self Service Analytics. Its capabilities are allowing us to gather critical information about our campaigns, identify steps to improve their performance, and ensure that specific populations are receiving timely and appropriate care.”
Self Service Analytics, available to Artera customers with an Analytics Plus license, enables healthcare providers to easily:
- Segment and filter patient communications data to create unique dashboards
- Create, customize, and save Analytics Plus reports that align with business needs
- Access a full data dictionary to provide definitions and data types to over 500+ unique fields
“Our platform is designed with rich self-service capabilities, empowering providers with more agility and flexibility,” said Ashu Agte, SVP of Engineering, Artera. “This new functionality enables healthcare providers to easily tap into their datasets to derive insights unique to their organization.”