Beauregard Health System, a rural community provider in De Ridder, Louisiana, successfully integrated two leading technologies within its MEDITECH Expanse electronic health record (EHR) system to deliver a more unified provider and patient experience: Artera‘s AI-powered patient communication platform and a prescription engagement solution from DrFirst. This integration is the latest evolution of Beauregard Health System‘s broader patient engagement strategy, building on its existing AI-forward patient communication workflows to empower patients with the knowledge they need to make informed decisions about their health.
Beauregard Health System provides care to a large number of Medicare and Medicaid patients, many of whom reside in rural areas with limited broadband access. This connectivity issue makes text messaging the most effective digital channel for patient outreach.
“Text messaging is our most effective channel for reaching patients, so we are constantly seeking ways to enhance it,” said Meg Jackson, Director of IT, Beauregard Health System. “Our goal with this integration was to unify messaging from disparate sources. By consolidating outreach through a single phone number, we’ve reduced barriers and strengthened patient trust. When patients receive secure medication information from a recognizable source, it reinforces their confidence in us and improves their overall experience.”
Within minutes of completing an appointment, patients aged 18 and over whose doctors prescribed a medication also get a personalized text message from their provider’s trusted 10-digit number. This message securely delivers medication details, pharmacy information, educational resources, and cost-saving options, all without the patient downloading an app or logging into a portal.
As a result of the integration, significantly more Beauregard Health System patients now receive and engage with timely prescription-related messages:1
- 500% increase in prescription-related messages sent to patients
- 550% increase in educational content viewed
- 650% increase in pick-up reminders set by patients
Additionally, DrFirst maintained its nearly 100% patient satisfaction rate.
“Medication adherence remains one of healthcare’s most persistent challenges, particularly in rural communities where access barriers compound the issue,” said Laizer Kornwasser, CEO of DrFirst. “Beauregard Health System is demonstrating how strategic integrations can help more patients stay on track with their treatment. That’s especially critical in rural communities where every barrier matters.”
Beauregard continues to lead the way in healthcare innovation by harnessing advanced technologies, including AI-powered communication tools. In just two months, the organization implemented Artera Flows Agents to enhance its preventive health initiatives, successfully closing 18% of gaps in mammography screenings and 13% in colorectal screenings.
“Our partnership with Beauregard Health System is built on a shared commitment to bringing innovative, AI-powered solutions to the patients who need them most,” said Guillaume de Zwirek, CEO of Artera. “This latest integration is clear proof of how Beauregard operates as a tech-forward health system. By bringing the latest technological advancements directly to their communities, they continue to simplify and elevate the entire care experience.”
The successful collaboration between Artera and DrFirst represents a significant achievement for MEDITECH Alliance Partner interoperability. This Communication Hub experience ensures that mutual customers experience a seamless integration of both technologies, providing patients with connected care.
