Care New England enlists digital platform Twistle to work quickly on life-saving COVID-19 vaccine distribution

By March 16, 2021 August 7th, 2021 News

Twistle helped Care New England establish and deploy a flexible vaccine distribution process that reaches more patients while alleviating pressure on its care team.

ALBUQUERQUE, N.M.March 16, 2021 — Twistle today announced that Care New England Health System (CNE) in Rhode Island is actively using its technology platform to support patient engagement initiatives, including vaccine administration.

To support a multiple-location vaccination effort, CNE implemented Twistle to invite patients to schedule a vaccination appointment. Twistle’s text-based platform allows them to target individual patients effectively within widely varying patient populations, not just those highly active on email or those that are in hospital, or of any one demographic. The CNE team was able to significantly augment outreach efforts and use response data to identify patients who truly needed to be contacted directly.

Since deploying the Twistle vaccine pathway in February, they’ve sent over 20,000 messages – something that would have been impossible without automation.

CNE’s goal is to ensure that the vaccination effort is as equitable as possible for all. CNE’s Chief Transformation & Innovation Officer, Dr. Jay Lawrence said, “We are problem solving in a rapidly evolving and unprecedented landscape. Knowing that I can rely on Twistle to keep pace with our changing needs has been invaluable.  With access to technology and technological literacy emerging as new social determinants of health, the flexibility of Twistle’s platform empowers us to design solutions that focus our human resources on the patients who need them most, without alienating anyone from the care they deserve in the format they need.”

“We’re proud to be part of CNE’s mission of providing awareness and scheduling access throughout the region during these unprecedented times. Our mutual goal of putting patients first is amplified in this instance of the COVID-19 vaccine, where disparities in access can be seen when website and email technologies are depended upon for fast access,” said Twistle CEO Kulmeet Singh, “Care New England is an agile organization that is dedicated to meeting the changing needs of their community and our platform is designed to do just that.”