Children’s Wisconsin Uses Xealth to Digitally Engage Patients and Families

By March 8, 2023 March 26th, 2023 News

Pediatric healthcare system uses digital health platform to reduce clinical workload and improve patient care

Xealth, the leader in enabling digital health at scale, today announced that Children’s Wisconsin, Wisconsin’s only independent healthcare system dedicated solely to the health and well-being of children, is using Xealth’s digital health platform system-wide to integrate patient education and custom content into care team workflows. This enables faster and easier distribution of consistent communications across locations, providing patients and their families with timely access to reliable information.

One challenge pediatric hospitals face is managing the worry and expectations of parents who are referred by their doctor. Many parents will research symptoms on their own and come to ‘worst-case’ conclusions. Xealth and Children’s Wisconsin are tackling this by ensuring parents have the right information about their child’s condition and treatment plan. This not only improves the care experience for the parents and children, but also reduces time spent by clinicians unwinding the effects of internet searches.

Care teams will benefit from the digital approach, as it will reduce the time-consuming task of finding the right information for patients at the right time, as well as remove inconsistent practices that have no way to measure effectiveness. By leveraging Xealth’s digital health platform to centralize digital health assets and tools within the EHR, Children’s Wisconsin’s care teams can digitally order, monitor and measure the use of these materials.

“Children’s Wisconsin delivers kids and their families a wide range of care and support, including helping parents to understand what care their child is receiving, and why, as quickly as possible,” said Christopher Neuharth, vice president of experience and digital innovation for Children’s Wisconsin. “This requires equipping families and caregivers with consistent, user-friendly materials. Xealth orchestrates our digital health resources, reducing the level of manual outreach and response required by our providers while enhancing the patient experience.”

Xealth makes it easier for medical providers to order and monitor digital health solutions by integrating custom content management systems, third-party education and digital health vendors with the customer’s EHR system and patient portal. For Children’s Wisconsin, Xealth supports care teams in personalizing pediatric digital solutions that are incorporated into treatment programs, centralizing all the materials in the patient portal for easy access. Further, the communication from providers remains consistent to reduce alert fatigue for the patients and families.

“Families and caregivers with children typically want as much information as possible, in a way that is easy to use and reference later,” said Mike McSherry, CEO and co-founder of Xealth. “Digital health offers this simplicity without requiring significant resources. Xealth works with leading organizations, including Children’s Wisconsin, making it easier for patient families to receive digital resources when and how they need them, deepening the connection between patients and care teams.”