Growing Demands to Coordinate Population Health Management Increases PerfectServe’s Users by 50 Percent

By July 15, 2015 January 3rd, 2019 News


Adoption of the population health model of care is increasing, and with that means larger care teams spanning across more care settings that may not be equipped with the technology or processes to ensure providers remain connected outside the four walls of a hospital. This shift has created a demand for unified clinical communication tools that facilitate timely care team collaboration among providers scattered across multiple locations, which for PerfectServe, led to a 51.2 percent increase in physician users in the last 18 months. Today, PerfectServe, healthcare’s only comprehensive and secure communications platform, announced it has reached more than 50,000 physician users, and nearly 100,000 users overall.

“The entire healthcare food chain is focused on population health, but it cannot be fully achieved without effective communication,” said Dr. Jennifer DeBruler, medical director of Advocate Health Care’s Contact Center. “PerfectServe’s milestone is a positive sign that medical communities are embracing technology to help healthcare providers reach true population health management.”

This milestone is on the heels of PerfectServe announcing a 50 percent growth in employee headcount in May 2015. The rapid expansion in both users and internal staff is a testament to the industry support of PerfectServe Synchrony™, the unified communications and collaboration platform that allows clinicians to automatically identify and reach the most appropriate patient care team member for any clinical situation, which allows them to address a patient’s needs quickly and provide the highest quality of care.

“Changing care delivery models are driving clinicians to improve care team collaboration to best coordinate a patient’s care, and communication platforms that unite care team members play a key role in this solution,” said Terry Edwards, CEO of PerfectServe. “This need for care team members to work together more effectively increases the demand for more timely, accurate communication, and these trends will continue to drive PerfectServe’s growth.”

PerfectServe now enables more than one and a half million secure communication transactions per month, including voice calls, secure text, voice messages and alerts, enabling clinicians across the care spectrum to collaborate in streamlined, customized workflows designed to help improve patient outcomes.

PerfectServe provides healthcare’s only comprehensive and secure communications and collaboration platform. The company’s flagship solution, PerfectServe Synchrony™, unites physicians, nurses and other care team members across the continuum and facilitates timely interaction among them. PerfectServe Synchrony automatically identifies and provides immediate access to the right care team member, enabling effective population health management through communication-driven workflows. More than 100,000 clinicians in organizations such as Advocate Health Care, Ascension Health, Covenant Medical Group, Hoag, MemorialCare Health System, Orlando Health, St. Joseph Health, and WellStar Health System rely on PerfectServe to help them speed time to treatment, promote physician alignment, enhance the consult process, increase transition efficiency, provide nurses more time for direct patient care and reduce HIPAA compliance risk. Headquartered in Knoxville, Tennessee, PerfectServe has been serving the needs of forward-looking health care provider organizations since 2000. Follow us on Twitter, LinkedIn and Facebook and subscribe to our blog.