PerfectServe Introduces Apple Watch App and Other Clinical Communication Innovations at 2018 HIMSS Conference

By March 5, 2018 January 3rd, 2019 News

2018 HIMSS Conference and Exhibition—An Apple Watch messaging notification app, Round Robin scheduling and advanced patient-centered care team access are PerfectServe’s® newest capabilities unveiled today at the Healthcare Information and Management Systems Society’s Annual Conference & Exhibition (HIMSS18) March 5-9 at the Venetian – Palazzo – Sands Expo Center.

In booth 8023, PerfectServe will give HIMSS18 attendees their first look at its latest innovations designed to optimize clinical communication and collaboration and meet the needs of care team members and their patients. The innovations position PerfectServe as the only clinical communication solution providing complete access to the entire care team while being fully integrated into their workflow.

PerfectServe’s Apple Watch app alerts clinicians to critical messages

Physicians who wear the Apple Watch can soon access PerfectServe’s new app to view notifications of voice and text messages. The healthcare professional can simply tap the notification to open the app, read the message and prioritize responding without having to pull out an iPhone.

Clinicians also have three ways to reply to messages. They can use the microphone’s speech-to-text function, access Scribble to write messages using a finger on the Apple Watch screen, or use pre-written responses for faster interaction with colleagues.

“A substantial number of our clients have asked for a PerfectServe app to complement their Apple Watch experience,” said Terry Edwards, President and CEO of PerfectServe. “We’ve listened to them and are excited to roll out the application this spring. Healthcare professionals lead active lives and, like most people, check their smartphones on average up to 80 times daily according to one study. We’re working diligently to increase their connectivity to PerfectServe in innovative ways, and put more access and control into their hands to improve quality of care.”

Journalists: Click to access first screenshot and second screenshot of PerfectServe’s new Apple Watch app.

Round Robin scheduling replaces manual tracking of heavy patient load

PerfectServe’s new Round Robin workflow algorithm enhances physician scheduling. Commonly used by large groups of physicians and residents in the hospital or medical practice, the functionality automatically distributes a high volume of new admissions and consults, such as emergency department on-call services.

Round Robin scheduling assigns patients equally to individual physicians or specialist groups through a time-sharing rotation process that helps balance the patient load. This new feature accommodates physicians’ day and night work shifts and replaces the time-consuming manual tracking of schedules. As well, physicians can view and manage their shift schedules and keep abreast of who is next on rotation.

“Round Robin scheduling easily and quickly rotates new patients and consults to practitioners such as hospitalists, a cardiology specialist group or groups of internal medicine physicians manning ED service calls,” said Mary Hatcher, PerfectServe Vice President of Product Development. “This circular first-in-first-out order balances the distribution of patients in any care setting.”

Patient-centered care team access transforms communication

Provider organizations are using PerfectServe’s patient-centered care team access to identify and communicate with a patient’s entire care team, including attending and consulting physicians, nurses, therapists, case managers and more.

How it works: PerfectServe pulls the assigned care team members from PerfectServe’s assignment tool, the patient’s electronic health record (EHR) or from nurse call systems – like Rauland Responder® – and then displays that information to any healthcare professional wanting to communicate regarding the individual. What’s more, all communication to any member of that care team is routed accurately to the right provider via Dynamic Intelligent Routing®.

Using advanced patient-centered care team access, care team members can initiate a voice or text conversation by selecting the patient, viewing the assigned care team, and choosing which care team members with whom to initiate communication. All patient-related context is retrieved in real time.

About PerfectServe – PerfectServe is healthcare’s most comprehensive and secure care team collaboration platform. The platform is unique in its ability to improve communication process accuracy and reliability via its proprietary Dynamic Intelligent Routing® capability, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation at every moment in time. More than 400,000 clinicians in forward-looking organizations across the U.S. rely on PerfectServe to help them speed time to treatment, expedite care transitions, enhance the patient experience and reduce HIPAA compliance risk. Headquartered in Knoxville, Tennessee, with offices in Alpharetta, Georgia and Chicago, PerfectServe has helped clinicians provide better care since 2000.

For further information please contact:
Heather Dorsett, MBA, Director, Content Strategy and Marketing – 855.871.7299 –