Phynd Technologies, a leading provider information management vendor, announced today a partnership with MedTouch, a leading provider of healthcare strategy, creative, technology, and marketing services, to help health systems provide consumers with convenient and easy access to the precise care they need when they need it. The partnership enables health providers to offer one-step search and scheduling capabilities. Patients can now find the right in-network doctor for their condition and schedule an appointment at their convenience through the website in a single, seamless action.
Historically, ease and convenience in scheduling appointments have been a challenge for patients and providers alike. An Accenture survey highlighted that 77 percent of patients think that the ability to book, change, or cancel appointments online is important. The MedTouch – Phynd combination uniquely delivers easy-to-use provider search and scheduling on a health system’s Find a Doctor website. Consumers benefit from a best-in-class experience, while health systems will see increased on-line appointment volumes and reduced workload for their call centers.
This advanced workflow is made possible by combining MedTouch’s almost 15 years of digital strategy, design, and marketing technology experience with Phynd’s robust platform that serves as the central hub for all health system providers – their locations, networks, health plans and clinical expertise.
“Today, we see many healthcare providers looking to meet the rising expectations of their consumers seeking an easier way to find and schedule their care,” said Paul Griffiths, CEO of MedTouch. “Together, MedTouch and Phynd help health systems unlock their siloed data to ensure that patients have what they need to easily locate the right care at the right time and place for them.”
“Phynd and MedTouch are leading health systems through their digital transformation, using an enterprise provider platform, helping health systems evolve from generic, white-labeled websites to modern, dynamic, powerful solutions,” said Tom White, CEO of Phynd. “By digitally engaging consumers, health systems can deliver better care throughout their patients’ journey. Both MedTouch and Phynd have deep expertise in making provider schedules directly accessible in provider search workflows, versus third-party scheduling software that offers out-of-date inventory. The result is an unmatched website experience which drives up domain authority and patient volume, while reducing the proportion of patient engagements handled by the call center, so patient access teams can focus on the most complex cases.”