Syllable Acquires Healthcare CRM Intelligence Platform Actium Health

By March 22, 2024 May 8th, 2024 News

What You Should Know:

  • Syllable, a leader in healthcare artificial intelligence and process automation, today announced its purchase of Actium Health. Financial details were not disclosed.
  • As the industry evolves, health systems are faced with multiple challenges: Revenue growth with limited capacity, managing and retaining a highly-skilled, but burnt-out workforce, increasing operational costs, and making the most of their care delivery capacity to ensure patient access to high-quality care.

AI-Driven Solutions Revolutionizing Healthcare: Syllable & Actium Health

Together, Syllable and Actium Health offer AI-driven solutions for health systems, optimizing patient capacity, reducing staff workload, and improving patient outcomes, particularly for those at high risk for chronic conditions like breast cancer and heart disease.

“I started Actium Health with the belief that EMR data was being underutilized. If we could help health systems identify patients who needed care the most, health systems could better care for their communities by proactively reaching out to their highest-risk patients and connecting them to the care they need,” said Michael Linnert, founder and CEO of Actium Health. “Together with Syllable, we now have an end-to-end solution that allows patients to navigate health systems, schedule appointments, refill prescriptions, and more, all in an automated way either digitally or on the phone.”

Actium Health’s CENTARI platform predicts and prioritizes patients’ medical needs, empowering proactive care outreach and driving engagement and appointment volume, with measurable impacts such as 1,395 lives positively affected by early breast cancer diagnoses.

Syllable enhances patient experience and lightens staff workload through its Patient Assistant, a multilingual, 24/7 care access portal integrated with EHR systems, automating over 70% of hospital calls, increasing caller reach by 35%, and freeing staff for 30% more new appointment calls. It assists patients in various tasks and provides insights for streamlining operations and enhancing the patient journey.