Twistle Recognized as a Standout Vendor for its Virtual Care Capabilities in New KLAS Patient Engagement Report

By February 1, 2021 February 4th, 2021 News

Twistle was rated 100% by respondents as delivering a very unified/cohesive patient experience.

ALBUQUERQUE, N.M.Feb. 1, 2021  — Twistle, a leader in secure, patient-centric communication, announced today that it was recognized by analyst firm, KLAS Research, as a standout vendor for its innovative patient engagement platform. In a recently published report, KLAS noted that customers are very satisfied with the outcomes Twistle drives and sees them as innovative and a true partner.

The KLAS report, Patient Engagement Platforms 2020, summarizes data gathered by interviewing a small sample of vendors’ most advanced users. The report identified Twistle’s most significant outcomes as:

  • Reduced readmissions
  • Reduced length of stay
  • Decreased readmissions and costs
  • Increased appointment adherence
  • Reduced no-shows
  • Improved patient satisfaction
  • Better patient communication
  • Better patient outcomes

“One of my favorite things about the solution is we can evolve and modify it on the fly, and the changes don’t require months of updates. We don’t have to go through an IT approval process,” said a VP of operations at one of Twistle’s customers in the report. “We were able to make some interim changes, and then we saw our engagements skyrocket. Patients reported that they were more prepared for their surgeries and that they better understood their post-procedure outcomes. We were very pleased, and based on those initial results, we started identifying some other use cases throughout the organization. We have used the solution to bidirectionally communicate with our patients. We have a virtual care practice where providers communicate with their patients. Providers get maybe one or two phone calls a day because the rest of the communication is done through Twistle’s solution. The idea is patients can text a nurse instead of having to call and go through that whole rigmarole. We have expanded the solution beyond preoperative or postoperative uses; we have been really excited to use the product to reduce our readmissions for hypertension. The solution has also been used to help address transition-in-care gaps that we see.”

KLAS asked “advanced users”, those that have adopted a broad range of patient engagement products, modules or tools from a single vendor, about the capabilities they use from their vendor and how deeply patients are adopting those capabilities. Utilizing these insights, KLAS analysts validated the capabilities of the following patient engagement solutions offered by Twistle and identify them as a standout vendor for: pre-visit communication, post-visit communication, meaningful and timely education, provider messaging, and telemedicine.

“We are delighted about KLAS Research’s findings and see it as a validation of our work to build relationships with our customers and deliver the tools they need to improve patient outcomes,” said Kulmeet Singh, Chief Executive Officer, Founder of Twistle. “It’s gratifying to hear that our clients appreciate the platform’s flexibility and depth of functionality, and are adapting Twistle to solve other clinical and business problems that further optimize patient experiences and outcomes.”